Returns & Refunds

Returns on stocked gear

You can return unused items in their original condition and packaging within 30 days of delivery. Return shipping is paid by the buyer, unless the item arrived defective or damaged or we sent the wrong item, in which case we cover it.

Because our items ship from different partner warehouses, please email snow2sunshirts@gmail.com with your order number before sending anything back; we'll reply with the correct return address and instructions. Returns sent without contacting us first may not be processed.

Printed-to-order Snow 2 Sun items

Snow 2 Sun apparel, towels, mugs and swimwear are printed to order just for you, so they can't be returned for change of mind or sizing. If one arrives defective, damaged or misprinted, email us within 30 days of delivery with your order number and photos and we'll send a replacement or issue a refund.

Damaged or wrong items

Please inspect your order when it arrives and contact us right away if anything is defective, damaged or not what you ordered.

Refunds

Once we receive and inspect your return, we'll let you know whether the refund is approved. Approved refunds are issued to your original payment method, typically within 10 business days of receiving the return. Your bank or card provider may need additional time to post it.